Privacy Policy

1. Who we are

Neuro Calmora provides online support tools, routines and coaching scripts for neurodivergent children and their families. This privacy policy explains how we handle your information when you use our website and services.

2. What information we collect

• Account information: email address and password when you create an account.
• Profile information: your child's first name, age and neurodivergent profiles you select (e.g. ADHD, autism, dyslexia). We do not collect surnames, dates of birth or any official diagnosis documents.
• Support plans: routines, strategies and scripts you save to your plan.
• Usage data: anonymised analytics about which pages and features are most helpful, so we can improve the site.

3. How we use your information

• To personalise support plans and age-appropriate content for your family.
• To save your progress and preferences across visits.
• To send occasional updates about new features or resources (only if you opt in).
• To understand how families use the site so we can make it better.

4. Data sharing

We do not sell, rent or trade your personal information. We only share data with trusted service providers who help us run the site (for example, our hosting and authentication services), and only under strict confidentiality agreements.

5. Keeping your data safe

We use industry-standard security measures including encrypted connections (HTTPS), secure authentication and access controls. Your support plan data is stored in an encrypted database and is only accessible to you when logged into your account.

6. Your rights

You can request a copy of your data, correct any inaccuracies, or ask us to delete your account and all associated information at any time. Contact us using the details below.

7. Cookies and analytics

We use essential cookies to keep you logged in and remember your preferences. We also use anonymised analytics cookies to understand how the site is used. You can control cookie settings through your browser.

8. Children's privacy

Neuro Calmora is designed for parents and carers to use on behalf of children. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

9. Changes to this policy

We may update this privacy policy from time to time. Any significant changes will be posted on this page with a revised date. We encourage you to review it periodically.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at lynsey@neurocalmora.uk.